Privacy policy

Who we are. Xav0 is the retail brand of Xav0 Group Ltd, Company No. 17431430, registered in England and Wales. We are the data controller for personal data collected through this website.

What we collect. Name, email address, phone number, billing and delivery address, order and payment reference details, service enquiry and intake answers, and basic technical data such as IP address and browser type.

Why we use it. To process and deliver orders, provide the services you buy, issue invoices, handle returns and support, prevent fraud, and meet our legal and accounting obligations. Our legal bases are performance of a contract, legal obligation and legitimate interests.

Who we share it with. Payment providers, delivery carriers and tracking providers, email delivery providers and our hosting and database provider, all acting on our instructions. We do not sell personal data.

How long we keep it. Order, invoice and tax records are kept for six years as required by UK law. Enquiries and marketing contacts are kept until you ask us to remove them.

Your rights. You can request access, correction, deletion, restriction, portability, or object to processing, by emailing info@xav0.com. You may also complain to the UK Information Commissioner's Office.

Questions about this page can be sent to info@xav0.com.