Returns

Return window. You may request a return within 30 days of delivery. Items must be unused, in their original condition and returned with their original packaging and any accessories.

How to start a return. Email info@xav0.com with your order reference and the items you wish to return. We will confirm the return address and next steps within two working days.

Return postage. Return postage is paid by the customer unless the item arrived damaged, faulty or incorrect, in which case we cover the cost and arrange collection or a prepaid label.

Refunds. Once the return is received and checked, refunds are issued to the original payment method within 14 days. Original delivery charges are refunded where the whole order is returned within the statutory cancellation period.

Exclusions. Items that have been used, damaged after delivery, or personalised, and sealed items unsealed after delivery for hygiene reasons, cannot be returned unless faulty. Your statutory rights are not affected.

Services. E-commerce service packages are not physical goods; cancellation and refund rules for services are set out in our service terms.

Questions about this page can be sent to info@xav0.com.